Latest posts
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When Every Product Claims to Be ‘AI-Powered’: Cutting Through the Noise as a Technology Leader
Artificial intelligence has become the most overused phrase in the technology marketplace. From customer service chatbots to predictive dashboards, there is scarcely a product that has not been labelled as ‘AI-powered’. For a Chief Product and Technology Officer, this trend presents both risk and opportunity. The risk lies in being swept along by the marketing…
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The CPTO’s Role in Shaping Responsible AI Adoption
The surge in artificial intelligence has triggered a wave of excitement, anxiety and introspection across industries. Boardrooms are awash with talk of automation, productivity gains and existential risks, while product and technology teams wrestle with a shifting foundation beneath their roadmaps. Amid this transformation, the role of the Chief Product and Technology Officer has never…
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The Platform Dilemma: When small services businesses outgrow their own systems
After more than three decades advising and leading technology and product teams across sectors from Telecoms to Healthcare, I’ve seen a familiar story unfold time and again—particularly in smaller services-based businesses. It starts with a team building their own bespoke system, perhaps as a natural extension of their service model or out of necessity. What…
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Bridging the Gap: The Strategic Value of a Technical Product Manager in a Sales-Focused Organisation
In many sales-led product organisations, particularly those that have evolved organically or have prioritised growth through customer acquisition and commercial opportunity, the role of the Technical Product Manager (TPM) can often be underappreciated, if not entirely absent. However, as product portfolios mature, architectures grow more complex, and customer expectations trend ever upward, the need for…