Latest posts
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Why smart CEOs buy confidence, not consultancy
CEOs do not buy consultancy because they want more advice. They buy it because there is a decision they need to make and they want greater confidence that they are making the right one. That decision might be whether to replace a core platform, whether the technology team is capable of supporting the next stage…
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What do I do after I’ve received an assessment of my IT?
It can be either a sobering or enlightening moment when you read through a new IT assessment; it can confirm your fears or show you opportunity you’d never realised existed, but what should you do next? The answer is not “Do nothing.”, but organisations can find themselves tied up in the minutiae of the report…
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Confidence before change: Why every successful technology transformation starts with understanding.
The most important decision in any technology transformation comes before you choose a system, supplier or implementation partner. You must first decide to understand the problem. Do that well, and you give the organisation a clear basis for action. You know what must change, why it matters and what success needs to look like. You…
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AI governance is not about technology. It is about leadership.
Over the last few years, AI has moved from a future consideration to a boardroom discussion. Partners are asking how it can improve productivity. Clients are beginning to expect it. Vendors are adding it to almost every product roadmap. Employees are already experimenting with it, whether formally approved or not. For many organisations, the question…
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When you realise your firm is behind on technology
There is a moment that many Managing Partners and COOs are now experiencing. It often starts with an AI conversation. A client asks about it. A competitor announces something. A vendor demonstrates a tool that looks compelling. Internally, someone asks, “Should we be doing this?” And the honest answer, just beneath the surface, is uncomfortable.…
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Why architecture matters to legal services companies who want to use AI
Many firms start the AI conversation in the wrong place. They start with tools. Drafting tools, summarisation tools, research tools, copilots and assistants. Vendors demonstrate impressive capabilities and the conversation quickly becomes about which tool to buy. But the real question is not which AI tool to use. The real question is whether the firm’s…
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Introducing the AI control surface: mapping models, data, risk, and ownership
Most organisations are no longer asking whether they should use AI. They are already using it, often in more places than they realise. Individually, none of these decisions look particularly dangerous. Collectively, they can create a situation where AI is spread across the organisation with no clear ownership, unclear data usage, and inconsistent risk management.…
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When your law firm’s technology holds back growth
Growth in a modern legal practice is no longer constrained by legal capability alone. It is constrained by infrastructure. Partners may be driving new service lines, exploring AI assisted delivery, or responding to client demands for transparency and speed. Yet behind the scenes, many firms are operating on technology estates that have evolved rather than…
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What Technical Due Diligence now expects to see around AI usage
Artificial intelligence is no longer experimental in UK SMEs. It is embedded in sales workflows, underwriting models, forecasting tools, customer communications and product features. In many cases it has become operationally critical without ever becoming formally governed. That shift matters in due diligence. Traditional technical due diligence has focused on platform scalability, cyber posture, code…
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The CPTO as AI translator: turning model capability into business decision-making
By the end of 2025, most mid sized organisations are already using AI in some form. Customer support teams are trialling copilots, finance teams are extracting data from documents, and product teams are embedding classification or recommendation into workflows. What has changed is not the presence of AI, but the number of business decisions it…